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Funken Lodge Svalbard ,  Norway

Se alle hoteller i Svalbard, Norge

Funken Lodge

Svalbard,  Norway

Funken Lodge på Svalbard er genåbnet og tilbyder dig en moderne komfort i historiske omgivelser. Du får her en fantastisk beliggenhed i den arktiske metropol Longyearbyen, 88 premium-værelser og suiter, restaurant samt bar.

Funken Lodge 5 5
Anmeldelse fra TripAdvisor  

Anmeldelse fra TripAdvisor

5
317 anmeldelser
5
Cleanliness
5
Sleep Quality
4,5
Value
4,5
Service
4,5
Location
4,5
Rooms
5

Outstanding

22. februar 2024, Birkenhead, United Kingdom, Lillylid

Second time at Funken and would choose again and again. Outstanding service, friendly staff … amazing food and super clean rooms. Staff can’t do enough to make you feel welcome. Restaurant is beau…

Second time at Funken and would choose again and again. Outstanding service, friendly staff … amazing food and super clean rooms. Staff can’t do enough to make you feel welcome. Restaurant is beautiful. We have nothing but positives to say about this beautiful hotel in the Arctic

Owner Response

22. februar 2024

Dear Lillylid, Thank you so much for taking the time to share your experience with us. It's truly heartwarming to read your kind words and to know that you enjoyed your second stay at Funken just as much as the first. We take great pride in delivering outstanding service, and it's wonderful to hear that our staff's friendliness and attention to detail made your stay memorable. We look forward to the pleasure of hosting you many more times in the future. Best regards, Luiz Cauduro, Hotel manager

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5

Definitely Recommend

19. februar 2024, Cumbria, United Kingdom, DuskyPeculiar

Really enjoyed my stay at Funken Lodge, and Norway / Svalbard is such a once in a lifetime experience. The staff at this hotel will really look after you and make sure your holiday is the best it can…

Really enjoyed my stay at Funken Lodge, and Norway / Svalbard is such a once in a lifetime experience. The staff at this hotel will really look after you and make sure your holiday is the best it can be. 100% recommend.

Owner Response

20. februar 2024

Dear DuskyPeculiar, Thank you for sharing you Funken Lodge experiences, you feedback is very much appreciated. I am so happy you enjoyed your stay with us and very much hope we have the chance to welcome you back again in the future. Best regards, Luiz Cauduro, Hotel manager

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2

It is alright but..

18. februar 2024, , Goawayquickly

Come on guys, all smiles but dropped the ball on serving drinks, running out of 1 of the three house wines, other ingredients on the menu not available. I understand fully that Svalbard is the back of…

Come on guys, all smiles but dropped the ball on serving drinks, running out of 1 of the three house wines, other ingredients on the menu not available. I understand fully that Svalbard is the back of beyond but as you boast of hundreds of champagnes and a cellar full of wines sufficient to sink a battleship is it too much to expect the basics to be available? Hot chocolate with cream? No, not even that. Serving staf did their best and smiled a lot but a trip to the local supermarket should not be beyond you. These were not the only deficiencies but are representative of the otherwise nicely turned out place.

Owner Response

20. februar 2024

Dear Goawayquickly, Thank you for dedicating time to share your thoughts in a review. Your feedback is invaluable to us, and we genuinely appreciate your candid comments. We are committed to utilizing your insights to enhance our overall guest experience. I sincerely apologize if our service fell short of your expectations during your recent stay. Please be assured that this is not reflective of our usual standards. Unfortunately, unforeseen challenges arose due to a 3-week delay in boat arrivals caused by adverse weather conditions on the mainland. This delay impacted on our operations, as well as the availability of basic products in our local supermarket and had a ripple effect on the entire community. Understanding the inconveniences this may have caused, I want to assure you that we are actively addressing these challenges to prevent such issues in the future. We value your feedback and take it as an opportunity to improve. Should you consider returning to Svalbard, we would be honored to have the chance to provide you with an improved and seamless experience. Your satisfaction is our priority, and we are dedicated to making amends. Thank you for your understanding, and we hope to welcome you back in the future. Warm regards, Luiz Cauduro Hotel Manager

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5

The only way to do Longyearbyen

18. februar 2024, Leicester, United Kingdom, Y K

Simply stunning hotel, great staff and a lovely feel to the place Lots of choices at the bar and some lovely menu options Located just on the edge of the town, but not too far away from everything St…

Simply stunning hotel, great staff and a lovely feel to the place Lots of choices at the bar and some lovely menu options Located just on the edge of the town, but not too far away from everything Staff are always friendly and happy to help you enjoy your visit

Owner Response

20. februar 2024

The The-Truth-Teller-UTB, Thank you for taking the time to share your Funken Lodge experience with us, we really appreciate the feedback. I am so happy you had such a wonderful experience and very much hope we have the chance to welcome you back in the future. Best regards, Luiz Cauduro, Hotel manager

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3

Sleep should not be a bonus in a hotel

17. februar 2024, , sleepu2022

A very nice place to stay, comfortable, great staff, good food etc. what let the place down was a noisy bubbling radiator which needed bleeding in the bedroom. Reported it three times. The response wa…

A very nice place to stay, comfortable, great staff, good food etc. what let the place down was a noisy bubbling radiator which needed bleeding in the bedroom. Reported it three times. The response was complete tosh that they couldn’t fix it as the building was protected as it was historic. Utter nonsense. The option were, no sleep or no heat. We chose no heat but we were lucky with the overnight temperature only getting down to minus 11 celcius.

Owner Response

20. februar 2024

Dear Sleepu2022, Thank you for writing a review of your recent stay with us at Funken Lodge, your feedback is very much appreciated. You have my sincere apologies for the issue with the radiator and we will strive to improve this. I will speak to our facilities team asking them to show the reception team how to better deal with these situations in the future. Again please accept my apologies and I hope we have the opportunity to welcome you back again in the future to improve the overall impressions you have of Funken Lodge and the services we provide. Best reagards, Luiz Cauduro, Hotel manager

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